Our products are covered with a 2 year manufacturer defect warranty on authentic Vivant products only. Warranty is only valid for authentic Vivant Products bought through us directly or through one of our Authorized Resellers. The 2 years time period start from the purchase date from the end user. This warranty provides free replacement if an authentic VIVANT product cannot work due to quality problems, in the precondition of non-artificial damage. If the product was bought directly through our website and within the continental U.S., a return label can be issued to you to ship back the device to us and we will also cover shipping for the new item to be sent to you. However, in the event the product is considered non-defective, you will be liable for shipping charges to have the item shipped back to you.
This warranty will be void as a result of any of the following conditions:
- Customer does not provide original receipt of purchase.
- Product failure or damage caused due to improper use or unauthorized repair and alteration.
- Product failure or damage caused as a result of excessive force or negligence such as dropping the product.
- Product failure or damage caused due to usage with non-VIVANT components like power cables.